This feature addition aimed to reduce repetitive and manual work for users while decreasing Workiva's support burden.
Workiva users responded overwhelmingly positive to the ability to link relevant data in their vital governance documentation.
Adding loading indicators and improved error messaging reduced frustration events for our users.
We improved the backend of Between Friends’ nonprofit website to enable more autonomy and improved the user experience for new visitors.
Aligning as a UX team on UI treatment improved our processes and increased consistency in our designs.